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This Privacy Policy describes how Pen Crown Publishing, LLC and its affiliates (collectively, “Pen Crown Publishing”, “Company”, “our”, “we”, or “us”) collects, uses and discloses information, and what choices you have with respect to your information.
This Privacy Policy applies to Pen Crown Publishing website available at www.pencrownpublishing.com ( “Website”), and any other communication between an individual (“you” or “User(s)”) and the Company with regards to the access or use of the Website and the services provided to you by Pen Crown Publishing (collectively “Services”).
This Privacy Policy is incorporated by reference to Terms of Service or any other separate agreement that you have with Pen Crown Publishing that governs your access and use of the Services (“Terms”). Capitalized terms that are not defined herein, shall have the meaning ascribed to them in the Terms.
The term “Personal Information” as used in this Privacy Policy means information that relates to an identified or identifiable individual. Please read this Privacy Policy carefully and make sure that you fully understand and agree with it. If you do not agree to the provisions of this privacy policy, do not access or use the Services, the Website, or any other content, service, or software that we provide or make available.
You are not legally required to provide us with any Personal Information, but please keep in mind that without it we may not be able to provide you with the full range of Services or with the best user experience when using the Services.
You can find the Privacy Policy for New Zenler, the platform that powers our site, below.
We collect various types of information, including Personal Information, when a Licensee/Partner/Reseller (each a “Customer”) including individuals acting on their behalf, or an individual that visits the Website or accesses and uses certain Services as specifically set forth in this Privacy Policy.
a. Account Information.
When you register and create (or update) an account that enables you to access and use Services, for your benefit or for the benefit of a Customer, we collect certain Personal Information including your full name, email address, and phone number. Your account may also include additional information you provide to us. In addition, when you purchase a book spot you provide us (or our third-party payment processor) with your billing information such as credit card information, banking information, and/or billing address. The Personal Information that is part of your account comes directly from you and may as set forth above include your Personal Information or the relevant Customer Personal Information. You may edit certain elements of your Personal Information at any time via your account or by sending us an email requesting such edits.
b. Device and Technical Information.
We collect information about the devices used to access the Website, including the following: IP Address, referring URL and domain, device type, operating system and version, browser type and version, and screen resolution.
c. Support Information.
When you interact with us via support or to provide us with feedback, we will collect certain Personal Information generated by your use of the Website or Personal Information that you choose to share with us. We may, in accordance with applicable law, document your communication with our support team or with other similar contact channels.
a. Marketing Communication.
When you sign up to receive a demo or any other marketing communication from us including news regarding the Services, we will collect and process your name, email address, and phone number, in order to comply with your request. We may also collect additional information such as your role or job title at the company you work for and details about the company you work for.
b. Communication.
When you sign up to receive Services, we will collect and process your full name and email address, in order to comply with your request.
c. Log Information.
Our servers automatically collect information when you access or use the Website and record it in log files. The log information we collect may include your IP Address, the address of the web page visited before using the Website, browser type and settings, and cookie data.
d. Cookies.
We use cookies and similar technologies in order to operate and improve the Website, serve and measure the effectiveness of advertising campaigns, and analyze the Website traffic and trends. We may share non-identifiable/aggregated extracts of such information with our partners for our legitimate business purposes.
Cookies are packets of information sent to your web browser and then sent back by the browser each time it accesses the server that sent the cookie. Some cookies are removed when you close your browser session. These are the “Session Cookies”. Some last for longer periods and are called “Persistent Cookies”. We use both types.
We use Persistent Cookies to remember your log-in details and make it easier for you to log in the next time you access the Website. We may use this type of cookies and Session Cookies for additional purposes, to facilitate the use of the Website’s features and tools. Please contact us for a current list of third-party cookie providers we use.
While we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, you can manage your cookies preferences, including whether or not to accept them and how to remove them, through your browser settings. Please bear in mind that disabling cookies may complicate or even prevent you from using the Website.
e. Information from Social Media.
We also collect social media handles, content, and other data posted on our official social media pages (such as feedback, reviews, email addresses, and other information). If you submit any such information (including Personal Information), note that we may (at our discretion) store such information. If you wish to remove such information, please contact us.
f. Data obtained through analytics tools.
We use analytics tools (e.g., Google Analytics) and others to collect data about the use of the Website. Analytics tools collect data such as IP Address, how often Users visit the Website, which pages they visit and when, and which website, ad, or e-mail message brought them there.
g. Information We Collect from Third Parties.
We may collect information about you from other sources that may include your Personal Information. These sources may include the following: (i) third parties providing your information in connection with any referral program; (ii) third parties requesting services for or on your behalf; (iii) third parties providing information in connection with any claims or disputes; (iv) our Service Providers (as defined below), such as third-party payment processors and social media services; (v) publicly available sources; and (vi) marketing service providers. We may combine the information collected from third parties as set forth above with other information which is in our possession.
h. Information Collected in Accordance with Applicable Law.
We will also collect the Information we are required or otherwise authorized to collect under applicable laws to authenticate or identify you or to verify the information you have provided, or we have collected from you via the Services.
We may contact you, via email or phone about changes to the Services, updates to your account, billing issues, and important notices related to the Services, such as security notices or notices regarding your account with us. You may not opt-out of these communications. In addition, we may from time to time send you newsletters, updates on new features, offerings, events, special opportunities, and other marketing or promotional emails. You may opt-out of receiving these emails by clicking on the unsubscribe link, which is part of the emails you receive, or by sending us an email requesting to no longer receive such communications.
We use the information that we collect in accordance with the Terms, your instructions, or to comply with applicable law and based on our legitimate interests in maintaining and improving our Services and offerings, understanding how the Services are used, optimizing our marketing, customer service, and support operations, and protecting and securing our Users, ourselves, and members of the general public.
If you reside or are using the Services in a jurisdiction governed by privacy laws that determine that "consent" is the only legal basis for the processing of Personal Information (in general, or specifically with respect to the types of Personal Information you choose to share via the Services) your acceptance of the Terms and of this Privacy Policy will be deemed as your consent to the processing of your Personal Information for all purposes detailed in this Privacy Policy. If you wish to withdraw such consent, please contact us at pencrownpublishingteam@gmail.com or alexandra@pencrownpubishing.com.
1.provide, maintain and update the Services (including your account), and any other products or services we may offer. For example; to provide you with the Services in accordance with the Terms, address/prevent any errors in the Services, or to provide you with assistance and support in relation to the Services;
2. to authenticate the identity of our Users, and to allow them to access and use the Services.
3. communicate with you. For example; when you send us an email, make a request or inquiry, or share a comment or concern;
4. send you service, technical, updates, administrative messages, and other types of communications such as marketing and advertising communications relating to our products or services;
5. improve and optimize the Services. For example; improving the features of the Services based on historical usage;
6. detect, investigate and prevent fraud, security risks, any misuse of the Services, violations of this Privacy Policy or the Terms and other illegal activities;
7. to create aggregated statistical data, inferred non-personal information or anonymized or pseudonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective services;
8. billing, account management, and other related matters. For example; to contact you about an invoice or rejected payment method;
9. respond to court orders, lawsuits, subpoenas, and government requests, and as required to comply with applicable law and our legal obligations; and
10. carry out any other purpose readily apparent to you or described to you at the time the information is collected.
a.Legal Compliance. We may disclose or allow government and law enforcement officials access to your Personal Information, in response to a subpoena, search warrant, or court order (or similar requirement), or in compliance with applicable laws and regulations.
b.Service Providers. We may engage selected third-party companies and individuals to perform services complementary to our own (collectively, “Service Providers“). Our Service Providers may have access to Personal Information, depending on each of their specific roles and purposes in facilitating and enhancing the Services, and may only use the information for such limited purposes as determined in our agreements with them.
c.Customer. We may share Personal Information with our Customer when you are using the Website on behalf of such a Customer.
d.Protecting Rights and Safety. We may share Personal Information with others if we believe in good faith that this will help protect the rights, property, or personal safety of Pen Crown Publishing, any of our Users or customers, or any members of the general public.
e.Pen Crown Publishing Subsidiaries and Affiliated Companies. We may share Personal Information internally within our group, for the purposes described in this Privacy Policy. In addition, should we or any of our subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition, or purchase of substantially all or part of its assets, Personal Information may be shared with or transferred to the parties involved in such an event.
For the avoidance of doubt, we may share Personal Information in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such Information non-personal, non-identifiable and anonymous.
We will retain your Personal Information related to your account for as long as your account is active, in accordance with the Terms, to resolve disputes, and comply with applicable law. After you request, by email, to have your account be closed, or if relevant, the Customer’s account, we may retain your Personal Information for up to thirty (30) calendar days to allow us a reasonable time to properly close your account (or, if longer retention of certain data is required under law, we will retain such data for such longer period of time). After such period, we may retain certain Personal Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy, including without limitation, to conduct audits, comply with our legal obligations, resolve disputes, and enforce the Terms. If you do not have an account, we will retain your Personal Information to comply with our legal obligations, resolve disputes, enforce the Terms, all as required or otherwise permitted under applicable law, whichever is shorter. Once this period has expired, we will delete your data. If we use your Personal Information in an aggregated anonymous format, for business purposes, it will not be deleted. You will not be identifiable from this data.
Your Personal Information may be transferred to countries outside of the country where you access and use the Services, that have different data protection laws. For Users in the European Economic Area (EEA), the UK, or Switzerland, this means that their Personal Information may be transferred to countries outside the EEA, the UK, or Switzerland, for example, to the United States. When we transfer your Personal Information, we ensure that there is a lawful basis for the transfer (Such as adequacy decisions or Standard Contractual Clauses as adopted by the European Commission) and that adequate protection for your Personal Information is provided as required by applicable law. If you have any questions about the transfer of your Personal Information to other countries, please email us at pencrownpublishingteam@gmail.com
The security of your Personal Information is important to us. We have engaged appropriate security measures to protect the Personal Information we collect from misuse, damage, or unauthorized access. The measures we use take into account the applicable industry standards, the available technology, and the Personal Information we collect. However, while we take steps to safeguard your Personal Information, we cannot guarantee complete protection and security for information transmitted over the internet, information that is stored on our servers or that is in our or any third party’s possession.
Individuals have rights concerning their Personal Information. If you wish to exercise your privacy rights under the laws that apply to you (for example, the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), or the California Consumer Privacy Act (CCPA)) such as the right to request access to, and rectification or erasure of your Personal Information held with Pen Crown Publishing or to restrict or object to such Personal Information’s processing, to port such Personal Information, the right to equal services and prices, or the right to opt-out of the sale of your Personal Information (each to the extent available to you under the laws which apply to you) – please contact us by e-mail at pencrownpublishingteam@gmail.com
Please also note that some of your Personal Information may be processed by other parties acting as ‘data controllers’, as detailed in "Controller/Processor roles" below. For any requests to exercise such rights with respect to such parties’ processing activities, please contact the relevant party directly.
When you ask us to exercise any of your rights under this Privacy Policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure of Personal Information relating to other individuals, and to ask you to provide further information to better understand the nature and scope of information that you wish to access or have deleted, etc. Such additional information will be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request), in accordance with "How Long we Retain your Information" above. We may redact from the information which we will make available to you, any personal information related to others.
We aim to respond to your request pursuant to this "Your Rights" within a reasonable time following receipt of the request but no later than as required under applicable law.
We may modify this Privacy Policy at any time, at our discretion, to maintain compliance with applicable laws, rules, and regulations as well as when we update the Services, and our business evolves. Modifications are effective when they are posted on the Website, and we encourage you to review this Privacy Policy periodically to stay informed. The date on which this Privacy Policy was last revised is identified at the top of the page. We will provide a 10-days' prior notice if any substantial changes are involved, via any of the communication means available to us, or on the Services. After this notice period, all amendments shall be deemed accepted by you. If you do not agree to these changes, you should terminate your engagement with us.
While the Services may contain links to other websites or services, we are not responsible for their privacy practices and encourage you to pay attention and to read the privacy policies of each and every website and service you visit. This Privacy Policy applies only to the Services.
Please note that we do not allow the use of the Services or the Website to anyone younger than the age of 18 years. If we learn that anyone younger than 18 has unlawfully provided us with Personal Information, we will take steps to delete such information.
If you have any questions or concerns about this Privacy Policy, please contact us via email at pencrownpublishingteam@gmail.com
If you are subject to the GDPR and not satisfied with our response or you believe that we are not processing your Personal Information in accordance with applicable law, you have the right to lodge a complaint with your local Data Protection Authority. You can find the contact information for your local Data Protection Authority here: https://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm
Under the GDPR and the UK GDPR, there is a distinction between the “controller” and the “processor” of personal data (as defined under these laws). In general: (a) we act as an independent data controller with respect to Customer account data, and the applicable Customer acts as a data controller with respect to its account data, (b) we act as a data controller with respect to personal data of the Website visitors, and (c) we act as a data processor with respect to Customer user data, and the applicable Customer acts as a data controller with respect to its user data. Please note that where we act as data processers with respect to your personal data, you must contact the relevant Customer who acts as the data controller with respect to your personal data, to exercise your rights.
Last updated April, 07 2024
This privacy notice applies to this website and other interactions (e.g, when you create an account with the Website, purchase or sign up for our product or service, sign up to our newsletter, signup to updates, open a support ticket, when you contact us by email or phone or contact us via social media ) you may have with us. If you do not agree with the terms, do not access or Websites or any other aspect of this website.
If you have any questions about privacy practices, please contact us using the support/contact us form on the Website. You can use the contact link to get the contact information of the Website instructors and administrator(s).
Personal data means any information capable of identifying an individual. It does not include anonymized data. We may collect and process your personal data in a different ways:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. This may include product, content, files, courses, quizzes, surveys or any other content you upload to or create on the Website.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you.
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this : Cookie Policy.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment such as Stripe and Paypal and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as European Commision EU VAT database.
We may receive personal data about you from various third parties and public sources as set out below. When a Third Party Service is enabled, we are authorized to connect and access Other Information made available to us in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services. Third party integrations may include
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don't provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data when legally permitted. The most common uses of your personal data are:
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the contact us form on the Website or using the privacy settings in your profile.
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Communication Data : We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data: We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data:We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data: We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data: We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing communications from us if
you made a purchase or asked for information from us about our goods or services or you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.
Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by emailing us via the contact us form at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc
We may have to share your personal data with the parties set out below:
Online Course platform provider Zenler.com who will be data processor of your data. We have entered into a data processing addendum with Zenler to process your data. Other companies in our group who provide IT and system administration services and undertake leadership reporting. Service providers who provide cloud infrastructure, video hosting, live video platforms, email provider, IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. Government bodies that require us to report processing activities require reporting of processing activities in certain circumstances. Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
Our Online course platform Zenler provider based in the UK is our data processor and we have entered into data processing agreement for the processor to protect your personal data. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. Where we use providers based in the United States (for example Amazon, Sendgrid) we may transfer data to them where we have signed data processing addendums for the provider to provide protection of data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email support@zenler.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please reach us via the contact us form on the Website.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may include links to third-party websites, addons and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.
By providing us with your data, you warrant to us that you are over 13 years of age.
You can contact Zenler at any time if you have any questions about this Privacy Policy or our practices, or if you are seeking to exercise any of your statutory rights.
You may contact us via the support/contact us form on the Website.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us by email at alexandra@pencrownpublishing.com or support@zenler.com first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us via the support/contact us form OR update your profile in your account.